Stay in control and manage your energy account with the new look My Account.

My Account has been redesigned with a new look and feel and more features that allow you to manage all your energy needs as well as monitor your energy usage online 24/7!


Add another fuel type
Move your property
Add a property
Set up direct debit

Log in to My Account

Start managing your account online 24/7

  • Make or schedule a payment
  • Save credit/debit card details
  • Submit a meter reading
  • View & graph your energy usage*
  • Update your details
Log in
*If you have a smart meter.

Get Registered Today

Get yourself signed-up to My Account today, it takes 2

  • Use the same My Account login to the Genesis Energy Mobile App
  • Allows you to manage your account 24 hours a day, seven days a week

Need help? Contact Us

Genesis Mobile App

Manage your Genesis Energy account your way.

Download the Genesis Energy Mobile App today from Google Play Store or the iTunes App Store. Use your My Account username and password to log in or register to set this up and you're good to go.

* Requires a advanced meter. ** We are not currently able to provide hourly usage data for all advanced meters but are working to be able to display this in future. *** 0.7% card processing fee applies to each credit or debit card transaction. ^Standard bottled gas delivery orders only

Friend Get Friend and Online Services Terms and Conditions apply.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

Update Your Details

At Genesis, we recognise the importance of ensuring your personal details are up to date.

If your personal details have changed recently complete the form below and we'll update these within 2 working days.

Genesis has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 1993.

Fields marked with an * are mandatory.