Help and support for your energy plan 

outages

Power outages in New Zealand

There can be a few reasons that your power and/or natural gas is out. Find out what to do and where to get info on the outage or how to replace your bottled gas (LPG) when you have run out.

Experiencing a fault, power and/or gas outage or no LPG?

If you require urgent medical attention, please call 111 immediately.

It's important that you let us know if you or someone in your home is dependent on mains powered electricity and/or natural gas or bottled gas (LPG) for critical medical support, where a loss of electricity and/or natural gas or bottled gas (LPG)  could result in immediate harm or loss of life. Here's some info about what to do with power and/or natural gas or bottled gas (LPG) outages or if you run out of bottled gas (LPG).

Medically dependent

Fault numbers to call are below and refer to your network’s Facebook page for the latest information.

Upper North Island – power

Upper North Island – natural gas

Central North Island – power

Central North Island – natural gas

Lower North Island – power

Lower North Island – natural gas

Upper South Island – power

Central South Island – power

Lower South Island – power