Experiencing a fault or power outage?

Things To Do When You Have No Power


Please click on the list items below for more information.
 

Medically dependent without power?

If you are having problems with power supply and require electricity for medical equipment please

  • Use back up power (generator or batteries) and call for an update
  • Ask family or friends who have power if they can help
  • If neither of these are available, we recommend seeking assistance from your nearest hospital. Call 111 if you require urgent medical attention or need an ambulance. Please read our non emergency information about letting us know if you are medically dependent.

Please see clause 5 of our terms and conditions.

Fault numbers to call:

Central North Island

Hamilton & Waikato
0800 800 935
WEL Networks 
Current Outages
Te Awamutu
07 870 2000
Waipa Networks
Current Outages
Cambridge
07 827 2000
Waipa Networks
Current Outages
Thames Valley & Tauranga
0800 650 950
Genesis
Powerco
Current Outages
King Country, National Park
0800 367 328
The Lines Company 
Download the Mobile App

 

Eastern Bay of Plenty / Whakatane
0800 300 400
Genesis
Horizon Energy
Current Outages
 

 

Rotorua and Taupo
0800 300 400
Genesis 
Unison Network
Current Outages
       

 

Gisborne and East Coast
0800 206 207

Eastland Energy

Hawke's Bay
0800 286 476
Unison
Current Outages
      

 

Lower North Island

Central Hawke's Bay
0800 667 693
Centralines 
Dannevirke
0800 808 039
Scanpower
Current Outages
Taranaki, Manawatu, Rangitikei, Wairarapa and Whanganui
0800 680 980
Genesis
Powerco
Current Outages
Kapiti and Horowhenua
0800 567 876
Electra
Current Outages
Wellington
0800 400 777

Genesis
Wellington Electricity
Current Outages

Upper South Island

Marlborough
03 5777 007
Marlborough Lines
Current Outages
Nelson
03 546 9256
Nelson Electricity
Tasman
0800 508 100
Network Tasman
@networktasman
Buller
0800 300 400
Genesis
Buller Electricity
West Coast
0800 300 400
Genesis
West Power
Current Outages
@WestpowerNZ

Central South Island

North Canterbury, Kaiapoi
0508 60 70 80
Mainpower NZ
Current Outages
Christchurch and Central Canterbury
0800 300 400
Genesis
Orion Networks
Current Outages
@OrionNZ
Mid-Canterbury / Ashburton
0800 300 400
Genesis
EA Networks
South Canterbury / Timaru
0800 66 11 77
Alpine Energy
Current Outages
@alpineenergy

Lower South Island

North Otago / Oamaru
0800 440 220
Network Waitaki 
Central Otago / Dunedin
0800 300 400
Genesis
Aurora Network
Current Outages
Southland / Invercargill / Clutha
0800 808 587
Powernet
Current Outages