How to read your meter

To ensure the on-going safety of our meter readers, it's important that you notify us of any hazards or dogs on your property.

When you receive an estimated bill you can always check our estimate with the actual meter reading. If the two readings vary greatly then you may wish to provide us with your reading. This has the advantage of:

• Billing you to a reading based on your actual usage as opposed to an estimate. This may have the effect of reducing fluctuations between actual and estimated bills.
• Allowing you to have more control over your usage. Monitoring your own electricity and /or natural gas readings will allow you to view your usage pattern and identify if any sudden increases occur, rather than having to wait until the next actual reading by a meter reader.

If you have more than one meter at the property you must enter a reading for all meters regardless if the readings have changed or not. If one meter reading hasn't changed then you simply re-enter the same reading as stated on your last bill.

If you have a problem with your actual bill and would like to query the reading taken then you can either email us or contact the Customer Care Team, 0800 300 400 Monday to Friday 8am to 8pm. Or you if you are a business customer contact our Specialist Business Team, 0800 600 900 Monday to Friday 8am to 6pm.

Your gas meter measures the amount of gas you use in hundreds of cubic meters (cm³).

If your meter has an odometer-type dial like the one above, simply read the numbers from left to right i.e. 6982.

Some gas meters may have two rows of dials. To read this older type of meter, look at the top row of dials. Record the numbers as indicated by the pointer on the dial.

• If the pointer is between two numbers, record the smaller number. The only exception is if the pointer is between 0 and 9, then the number recorded is 9.
• If the pointer appears to be directly on a number, check the dial immediately to the right. If the pointer on the right hand dial has reached or passed zero then the higher number can be recorded. If the dial to the right has not passed zero, record the smaller number from the dial on the left.

The meter shown above reads 2710. If the meter read 2610 last month, you would have used 100 m³ of gas.