FAQs

My Account

Where can I find electricity, gas and bottled gas prices and offers?

Where do I find my account balance and how do I understand my bill?

How can I pay my bill?

What options do I have if I’m having problems paying my bill?


LPG Bottled Gas

What’s the easiest way to order a bottle refill?

How can I make my bottled gas delivery go smoothly?
How do I know that my bottled gas has been delivered?
What do I do if a bottled gas appliance doesn’t work? 
Power Shout 
Why has my friend been sent an offer for free power and not me?
When can I have my free power?
Where do I go to get my free power?
If I move addresses, can I transfer my Power Shout to my new address
I have picked a date, and I need to change it.
I forgot about my free power period, can I change it as I wasn’t home?
Why can I not see my free period?
I only got the offer for one of my properties, what about the rest?
 
Outages
Gas outage?
No power?
No hot water?
How do I get hold of the network company in my area?

Moving House
How do I organise moving address and how do I know my power will be on?
How long does it take before I receive my first bill?
Will my rates change at my new address?
Is there any cost to move properties?

Contact Details

For Residential
0800 300 400
  • Monday to Friday 8am - 8pm
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
  • [email protected]
For Business
0800 600 900
For Your Trade Connections
0800 155 010
Fraud or suspicious activity
0800 300 400
Emergencies
0800 300 400
OUTAGES
 
RESOLUTION PROCESS


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