Ways to Pay Your Bill
When it comes to paying your bill, we have a number of ways to help with a choice of easy payment options.
With direct debit your total bill is paid automatically from your bank account on the due date so it’s easy to take advantage of your 10% prompt payment discount. To set up a direct debit online go to My Account. Once registered click on the Direct Debit link in the Account’s menu and complete the details required. Or call us on 0800 300 400 and we’ll send you a direct debit payment form.Find out more.
^Not available to Genesis Energy LPG customers.
Set up an automatic payment with your bank to pay a fixed amount from your account each week, fortnight, or month. If there’s still an amount owing when you receive your invoice, simply pay the outstanding balance by the due date. Find out more.
With EvenPay you pay a fixed amount every week, fortnight or month based on your energy usage. This smoothes out the seasonal highs and lows of your energy account. To choose this option, call us on 0800 300 400. Find out more.
Over the counter
Visit any New Zealand Post Shop or Pay + Go agent and pay over the counter by either cheque, cash or EFTPOS. Make sure you take your Genesis Energy bill with the barcode remittance slip. Find out more.
You can pay your account with your credit card online via My Account or call us on 0800 300 400 to make a payment over the phone. Find out more.
Difficulty paying your bill?
If you’re experiencing difficulties paying your energy bill please call us on 0800 300 400 to let us know your situation. There are different options available to make things easier. We can discuss setting up a payment arrangement or put you in touch with social agencies such as the New Zealand Federation of Family Budgeting Services who offer advice and budgeting help, or Work and Income and the Citizens Advice Bureau - they’ll let you know if you’re entitled to financial assistance.
View our payments brochure with handy hints below.