At Genesis Energy we want to make sure you are on the most suitable pricing plan for your energy needs.
That’s why we’ve introduced our Price Plan Check. Each year we’ll let you know how much electricity you’ve used in the previous 12 months and what our plan options are - so you can decide if you’re still on the most suitable pricing plan for your home.
Our annual Price Plan Check notifications are sent to customers between October and December each year. You’ll receive your Price Plan Check notification from us either as an email, with your bill or as a letter during this time.
How do I check if I’m on the most suitable plan?
If you're a residential customer we’ll be in touch every year to let you know your previous 12 months energy usage. You can then check whether you are on the most suitable pricing plan for your home.
How do I change my pricing plans?
We’ve explained the differences between our two residential pricing plans below, so you can check whether you’re on the most suitable plan for your household and move to a different plan if you think you're not on the most suitable one.
The Classic Plan is our low fixed-charge plan and is generally the most suitable plan for customers who use 8,000 kWh or less of electricity each year (9,000 kWh or less for lower South Island customers*).
The lower daily fixed charge** on this plan compared to the Household Plan means that it is usually more cost-effective for lower energy users. This plan is only available for primary residences - not holiday homes and other properties you may own.
The Household Plan is generally the most suitable plan for customers using more than 8,000 kWh of electricity each year (more than 9,000 kWh for lower South Island customers*).
The lower variable charge(s) on this plan compared to the Classic Plan means that it is usually more cost-effective for higher energy users.
Move to the Classic Plan
Move to the Household Plan
If you’d like some help checking if you are on the most suitable electricity plan, email email@example.com or call 0800 300 400, Monday to Friday 8.00am - 8.00pm.
*9,000 kWh per year for homes in the lower South Island, 8,000 kWh per year for the rest of New Zealand.
Refer to area map.
**Under electricity regulations for low user plans the maximum daily fixed charge is 30 cents per day excluding GST after any applicable discounts have been applied. On our Classic Plan the daily fixed charge will show as 33.33 cents per day on your bill which is excluding GST but before our prompt payment discount is applied. This equates to 30 cents per day excluding GST and after 10% prompt payment discount.
kWh = Kilowatt hour,1kWh = 1 unit of electricity