Contact Us

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Contact Details 

RESIDENTIAL CUSTOMER CARE TEAM

Email: customercare@genesisenergy.co.nz
Call:0800 300 400
Fax:0800 110 999
From overseas: +64 7 838 7863
Monday - Friday, 8am - 8pm

 

BROWNIE POINTS TEAM

Email: brownie.points@genesisenergy.co.nz
Call:0800 300 400
Monday - Friday, 8am - 8pm
Excluding Public Holidays

KUSTOM KONNECTIONS TEAM (TRADE)

Email: kustom.konnections@genesisenergy.co.nz
Call:0800 155 010
Fax:0800 155 989
Monday - Friday, 8am - 5pm

BUSINESS TEAM

Email: business@genesisenergy.co.nz
Call:0800 600 900
Fax:0800 110 999
Monday - Friday, 8am - 6pm

RURAL TEAM

Email: business@genesisenergy.co.nz
Call:0800 600 950
Fax:0800 110 999
Monday - Friday, 8am - 6pm

PREMIER BUSINESS TEAM

Email: premier@genesisenergy.co.nz
Call:0800 600 902
Monday - Friday, 8am - 6pm

 

Mailing addresses

 

CONTACT CENTRE

Genesis Energy
Private Bag 3131
Hamilton 3240

 

TOKAANU

Genesis Energy
Private Bag 36
Turangi 3353

TUAI

Genesis Energy
Main Road
Tuai RD5
Wairoa 4195

AUCKLAND

Genesis Energy
PO Box 17188,
Greenlane
Auckland 1546

HUNTLY

Genesis Energy
Private Bag 501
Huntly 3740

WELLINGTON

Genesis Energy
PO Box 10568
The Terrace
Wellington 6143

 

Resolution Process

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